Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Antal Peterdeak

Rapid City

Summary

Dynamic hotel manager with a proven track record at Wyndham, excelling in guest relations and revenue optimization. Enhanced customer satisfaction through strategic marketing and staff training initiatives, achieving consistently high ratings. Skilled in financial management and fostering community relations, driving occupancy rates and creating memorable guest experiences.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Hotel Manager

Wyndham
04.2024 - Current
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
  • Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
  • Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
  • Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
  • Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
  • Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
  • Conducted regular performance evaluations for staff members to encourage professional growth and identify areas for improvement.
  • Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
  • Collaborated with sales teams on targeted campaigns to increase bookings from corporate clients or group travelers during low-occupancy periods.
  • Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
  • Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
  • Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
  • Encouraged community involvement by partnering with local organizations and sponsoring events that benefit the area.
  • Launched successful loyalty programs to retain valuable customers and boost repeat business visits.
  • Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
  • Organized special events and promotions to attract new clientele while maintaining excellent relations with existing guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Implemented innovative guest amenities to stay ahead of industry trends, distinguishing the hotel from competitors and offering unique experiences.
  • Enhanced food and beverage offerings by collaborating with culinary teams on menu development, presentation standards, and pricing strategies.
  • Increased customer service ratings through personable service.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Provided services efficiently and with high level of accuracy.
  • Developed and implemented marketing strategies to promote hotel services.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Provided exceptional service and assistance to guests upon check-in.
  • Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.
  • Created and managed accurate occupancy forecasts and budgets.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Implemented successful strategies to increase customer satisfaction.
  • Developed and implemented promotional strategies to increase occupancy.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Assisted with development and distribution of marketing materials for facility.
  • Fostered safe lodging environment with reliable and effective security services.
  • Planned and executed marketing activities to improve property brand and increase revenue.

Hotel Owner

Relax Inn
03.2022 - Current
  • Created a welcoming atmosphere for guests by overseeing interior design projects that highlighted the unique character of the hotel property.
  • Implemented energy-saving initiatives that significantly reduced utility costs while maintaining guest comfort.
  • Managed all aspects of staff recruitment, training, scheduling, and performance evaluations to ensure optimal staffing levels and employee engagement.
  • Increased hotel occupancy rates by implementing targeted marketing strategies and collaborating with local businesses.

Apartment Manager Owner

My Self Reliance
09.2019 - Current
  • Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
  • Managed property financial records by collecting rent from 33 unit tenants and reconciling monthly accounts payable and receivable.
  • Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
  • Maximized occupancy rates through proactive marketing and timely processing of rental applications.

Hotel Renovation and New Constraction

Europolitan Inc
06.2005 - 01.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

BBA - Truism

Ferencz List
Budapest
07-2005

MBA - Old Style Restauration

Gheorge Sincai
Targu Mures
06-2002

Skills

  • Guest complaint resolution
  • Guest services management
  • Guest relations management
  • Cash handling
  • Staff scheduling
  • Interpersonal communications
  • Staff training
  • Quality assurance
  • Hospitality
  • Office and staff streamlining
  • Outstanding communication skills
  • Staff supervision
  • Reservations management
  • Food and beverage operations
  • Telephone etiquette
  • Strategic planning and analysis
  • Marketing
  • Talented leader
  • Employee development
  • Community relations
  • Account administration
  • Property management systems
  • Employee scheduling
  • Vendor interaction
  • Revenue generation
  • Special event coordination
  • Training and mentoring
  • Social media networking
  • Guest experiences
  • Travel coordination
  • Employee performance reviews
  • Guest accommodations
  • Regulatory compliance
  • Project oversight
  • Safety procedures
  • Marketing expertise
  • Staff training and development
  • Brand management
  • Promotions
  • Rooms division management
  • Revenue optimization
  • VIP services
  • Front office staff
  • Reporting
  • Hotel marketing
  • Housekeeping oversight
  • Sales
  • Disciplinary action and termination

Accomplishments

Originally from Romania speaking English , Spanish ,and many more. I owned my on company in Hotel renovation and management, have over 20 years experience and own motels and apartments. Open to work 6 days one week


Certification

Wyndham

General Contractor

Languages

English
Full Professional
Romanian
Native or Bilingual
Spanish
Professional Working
Hungarian
Full Professional
German
Limited Working

Timeline

Hotel Manager

Wyndham
04.2024 - Current

Hotel Owner

Relax Inn
03.2022 - Current

Apartment Manager Owner

My Self Reliance
09.2019 - Current

Hotel Renovation and New Constraction

Europolitan Inc
06.2005 - 01.2024

BBA - Truism

Ferencz List

MBA - Old Style Restauration

Gheorge Sincai

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Antal Peterdeak