Dynamic and compassionate professional with extensive experience in crisis intervention and family engagement, notably with Veterans Affairs. Excelled in providing evidence-based support, showcasing problem-solving abilities, and effective communication. Demonstrated adaptability in high-stress environments, significantly improving client outcomes. Skilled in comprehensive risk assessments and empathetic care, reinforcing teamwork and collaboration across diverse groups.
Provided evidence-based suicide prevention, intervention, and crisis de-escalation support and services for Veterans, Active Duty Service Members, civilians, and their families experiencing an emotional or medical crisis. Ensured that every caller was met with care, compassion, and empathy. Completed comprehensive risk and lethality assessments. Ensured accurate and concise documentation. Coordinated care with law enforcement, medical and mental health professionals, and other third parties while maintaining strict HIPPA standards.
Provided intensive, trauma-informed, strengths-based in home case management for families at risk of system involvement. Conducted intake and administered comprehensive assessments utilizing Motivational Interviewing techniques. Developed and maintained holistic Master Treatment Plans and coordinated care with a collaborative, multi-disciplinary team. Facilitated virtual and in person Direct Service Provider meetings. Ensured a high level of ethics. Made relevant community resource referrals.
Accurately administered prescribed medications to inmates and maintained accurate precise documentation. Supported Correctional Officers in monitoring inmate behaviors, recognizing safety concerns and handling emergent situations. Demonstrated empathy and compassion to the physical and mental health needs of all inmates.
Provided exceptional culturally sensitive in-home weekly services and independent case management to socio-economically disadvantaged families. Worked collaboratively with all support people identified by the family. Empowered family members through skill development and practice, encouragement, respect and validation. Supported families in reaching their goals to include physical and mental health, substance use, housing, employment, and parenting skill development. Made relevant resource referrals.