Angelena Dockter
Pollock
Summary
Experienced healthcare administration professional with a strong background in front desk operations. Proficient in managing patient information and facilitating interdepartmental communication. Expertise in electronic health records aimed at streamlining processes and enhancing patient satisfaction.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Sanford Health
Bismarck
12.2024 - Current
- Greeted patients and visitors warmly upon arrival at healthcare facility.
- Collected and verified patient information, ensuring accuracy of records and supporting efficient patient processing.
- Scheduled appointments using Sanford Health's electronic health record system.
- Applied HIPAA regulations while managing patient information.
- Maintained confidentiality of patient records in compliance with regulations.
- Managed phone inquiries efficiently, directing calls to appropriate personnel.
- Coordinated interdepartmental communication, improving patient experience through streamlined information sharing.
- Assisted patients with insurance inquiries and financial options, facilitating access to necessary healthcare services.
Receptionist Administrator
Baptist Health & Rehab
Bismarck
01.2024 - 12.2024
- Managed front desk operations, welcoming patients and visitors with professionalism.
- Scheduled appointments using electronic health record systems, improving patient flow and access to care.
- Answered phone calls, directing inquiries to appropriate departments swiftly.
- Maintained patient confidentiality in strict adherence to HIPAA regulations.
- Coordinated office supplies inventory, ensuring timely availability of materials for uninterrupted operations.
- Assisted healthcare providers with administrative tasks and documentation support, facilitating smoother patient interactions.
- Organized patient files, ensuring information remained accurate and current.
- Collaborated with team members to optimize office efficiency and workflow processes.
Mail Delivery Driver
United States Post Office
Pollock
03.2020 - 12.2023
- Delivered mail and packages to residential and commercial addresses efficiently.
- Operated postal vehicles while adhering to safety standards and regulations.
- Sorted and organized mail to enhance route efficiency before vehicle departure.
- Maintained accurate delivery and receipt records to ensure accountability.
- Communicated with customers regarding delivery times and package status.
- Collaborated with team members to resolve delivery issues promptly.
- Assisted in training new drivers on delivery protocols and procedures.
- Delivered exceptional customer service during interactions with recipients of packages.
Education
High School Diploma -
Lake Oahe Private Academy
Pollock, SD05-2022
Skills
- HIPAA compliance
- Electronic health records
- Insurance coordination
- Appointment management
- Data verification
- Front desk management
- Team collaboration
- Attention to detail
- Professional demeanor
Timeline
Patient Access Representative
Sanford Health
12.2024 - Current
Receptionist Administrator
Baptist Health & Rehab
01.2024 - 12.2024
Mail Delivery Driver
United States Post Office
03.2020 - 12.2023
High School Diploma -
Lake Oahe Private Academy