Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Angelea DeWitt

Box Elder

Summary

Versatile and dependable professional with proven expertise in customer service, team leadership, and operational efficiency. Skilled in cash handling, beverage preparation, inventory management, and maintaining clean, organized environments. Known for a strong work ethic, adaptability in fast-paced settings, and a commitment to enhancing customer satisfaction and team productivity.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cleaner

Mg Oil
01.2025 - 09.2025
  • Maintained cleanliness and organization in assigned areas to ensure a safe environment.
  • Utilized cleaning equipment and supplies effectively for optimal sanitation results.
  • Completed routine cleaning schedules with attention to detail and thoroughness.
  • Reported maintenance issues promptly to support facility upkeep and functionality.
  • Followed safety protocols to minimize hazards while performing cleaning tasks.

Customer Service Representative

Dacotah Bank
03.2024 - 01.2025
  • Resolved customer inquiries through multiple channels, ensuring high levels of satisfaction.
  • Streamlined issue escalation process, improving response times for complex customer concerns.
  • Conducted regular follow-ups with customers to ensure resolution and strengthen relationships.
  • Processed customer transactions accurately and efficiently, ensuring compliance with banking policies.
  • Assisted customers with account inquiries, enhancing satisfaction through exceptional service delivery.
  • Managed cash handling procedures, maintaining balanced drawers and minimizing discrepancies.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.

Assistant Manager

Hotel Alex Johnson Coffee
10.2018 - 03.2024
  • Assisted in daily operations to ensure efficient workflow and service delivery.
  • Maintained inventory levels, optimizing stock management and minimizing shortages.
  • Supported team training initiatives, enhancing staff skills and operational knowledge.
  • Collaborated with management to implement process improvements for customer service efficiency.
  • Addressed customer inquiries promptly, fostering positive client relationships and satisfaction.
  • Monitored employee performance, providing constructive feedback to promote development.
  • Contributed to scheduling efforts, ensuring adequate coverage during peak hours.
  • Utilized point-of-sale systems effectively for transaction processing and sales tracking.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

High School Diploma -

Pennfoster Online High School
Pennsylvania
12-2025

Skills

  • Cleaning and sanitizing
  • Sweeping and mopping
  • Housekeeping
  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Strong work ethic
  • Professionalism and courtesy
  • Approachable
  • Cash handling and management
  • Cash counting
  • Cash drawer balancing
  • Attention to detail
  • Team player
  • Cleanliness
  • Exceptional customer service
  • Order taking
  • Cash register operation
  • Safe food handling
  • Beverage preparation
  • Espresso machine operation

Certification

  • ServSafe Certification - Issued 06/08/2021 expires 06/08/2026

Timeline

Cleaner

Mg Oil
01.2025 - 09.2025

Customer Service Representative

Dacotah Bank
03.2024 - 01.2025

Assistant Manager

Hotel Alex Johnson Coffee
10.2018 - 03.2024

High School Diploma -

Pennfoster Online High School

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Angelea DeWitt