Proven ability to handle high-pressure situations, de-escalate conflicts, and enforce rules while maintaining a professional, fair, and respectful approach. Well-versed in emergency response protocols, conflict resolution, and rehabilitation efforts. Known for exceptional communication and interpersonal skills. Committed to upholding legal, ethical, and institutional standards while ensuring a secure and rehabilitative environment. Able to remain calm, composed, and alert in the most challenging of situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavior Support Technician
Lifescape
10.2023 - Current
Implement behavior intervention plans developed by supervising clinicians.
Provide direct one-on-one or group behavioral support.
Collect accurate and timely data on behaviors and skill acquisition.
Assist with the development of social, communication, and daily living skills.
Follow safety protocols and crisis intervention procedures as needed.
Maintain professional and ethical standards in accordance with organizational and licensing guidelines.
Complete required documentation and reporting in a timely manner.
General Manager
Caseys General Stores Inc
03.2021 - 10.2023
Oversee all aspects of daily store operations, including fuel and retail sales, inventory, and maintenance.
Staff Management:
Recruit, hire, train, and schedule employees.
Supervise, coach, and evaluate team performance.
Handle employee issues, timekeeping, and disciplinary actions as needed.
Customer Service:
Promote a high standard of customer service.
Resolve customer complaints and concerns promptly and professionally.
Financial Management:
Manage budgets, payroll, and operating expenses.
Track and analyze sales performance and profitability.
Prepare and submit daily, weekly, and monthly reports.
Inventory & Merchandising:
Maintain proper inventory levels for merchandise and fuel.
Ensure proper product display, cleanliness, and organization of the store.
Conduct regular inventory audits and prevent loss.
Facility Maintenance:
Ensure the cleanliness and safety of the interior and exterior of the station.
Coordinate with vendors and service providers for repairs and upkeep.
Supervisor
Summit Security Services Inc., South Dakota State Penitentary
08.2020 - 02.2021
Supervision & Staff Management:
Supervise and provide leadership to inmate workers and kitchen staff.
Assign duties such as food prep, cleaning, and serving to appropriate kitchen personnel.
Provide on-the-job training, coaching, and guidance to inmates and staff.
Monitor performance, enforce policies, and maintain discipline in the kitchen.
Ensure that all kitchen staff follow proper sanitation and safety protocols.
Meal Preparation & Service:
Oversee the preparation and cooking of meals, ensuring they meet dietary requirements and quality standards.
Supervise portion control, food temperature, and presentation of meals.
Ensure that meals are served on time, and according to schedules.
Maintain menus and adjust meal plans as needed for special dietary needs or requests.
Inventory & Food Management:
Track and manage food inventory, ensuring adequate supplies and ordering new stock as needed.
Monitor and report waste, spoilage, and food safety concerns.
Work with vendors to place orders and receive deliveries, ensuring proper storage and handling.
Maintain accurate records of food inventory, deliveries, and usage.
Health & Safety Compliance:
Enforce all food safety regulations, including proper food handling, storage, and sanitation.
Ensure that kitchen staff and inmates adhere to local health codes and institutional policies.
Perform regular cleaning and maintenance of kitchen equipment, ensuring that it is safe and functional.
Conduct regular inspections of food preparation areas to ensure cleanliness and safety.
Reporting & Documentation:
Maintain logs of kitchen activities, including meal counts, inventory, and equipment maintenance.
Prepare and submit regular reports on kitchen operations, food costs, and staff performance.
Ensure compliance with institutional guidelines and regulatory requirements.
Deli Manager
Cubbys
12.2019 - 08.2020
Oversaw daily deli operations, ensuring compliance with safety and sanitation standards.
Managed inventory levels, reducing waste through effective stock rotation and ordering practices.
Trained and mentored staff on food preparation techniques and customer service best practices.
Developed schedules to optimize team performance during peak hours, enhancing service efficiency.
Production Worker
Smithfield
08.2018 - 12.2019
Meat Processing & Preparation:
Assist in the cutting, trimming, deboning, grinding, and processing of various meat products (beef, pork, poultry, etc.).
Operate machinery and tools (saws, grinders, slicers, etc.) to process meat products according to specification.
Ensure meat is processed efficiently and to company quality standards.
Packaging & Labeling:
Package processed meat products for distribution or retail sale, ensuring the proper sealing, weighing, and labeling of products.
Maintain accurate records for inventory, production quantities, and packaging.
Sanitation & Safety:
Maintain a clean and sanitary work environment, following all safety and hygiene protocols.
Properly clean and sanitize equipment, tools, and work areas throughout the shift.
Ensure compliance with company policies regarding food safety, hygiene, and product handling.
Quality Control:
Assist in monitoring the quality of raw materials and finished products to ensure they meet company standards.
Report any issues regarding product defects, safety concerns, or equipment malfunctions to supervisors.
Teamwork & Communication:
Work collaboratively with team members to meet production goals and deadlines.
Communicate effectively with supervisors and fellow workers about production needs, challenges, or issues.
General Maintenance:
Report any maintenance issues with equipment or machinery and assist in minor repairs or adjustments.
Education
GED -
Iowa Central Community College
Fort Dodge, IA
12.2006
Skills
Behavior intervention planning
Developmental disabilities expertise
Applied behavior analysis
Crisis intervention strategies
Behavior modification techniques
Leadership and team building
Problem resolution
Operations management
Training and coaching
Team leadership
Customer relations
Training and development
Staff management
Decision-making
Attention to detail
Certification
CPR Certification.
Timeline
Behavior Support Technician
Lifescape
10.2023 - Current
General Manager
Caseys General Stores Inc
03.2021 - 10.2023
Supervisor
Summit Security Services Inc., South Dakota State Penitentary