Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angela Stafford

Tea,SD

Summary

Proven ability to handle high-pressure situations, de-escalate conflicts, and enforce rules while maintaining a professional, fair, and respectful approach. Well-versed in emergency response protocols, conflict resolution, and rehabilitation efforts. Known for exceptional communication and interpersonal skills. Committed to upholding legal, ethical, and institutional standards while ensuring a secure and rehabilitative environment. Able to remain calm, composed, and alert in the most challenging of situations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Behavior Support Technician

Lifescape
10.2023 - Current
  • Implement behavior intervention plans developed by supervising clinicians.
  • Provide direct one-on-one or group behavioral support.
  • Collect accurate and timely data on behaviors and skill acquisition.
  • Assist with the development of social, communication, and daily living skills.
  • Follow safety protocols and crisis intervention procedures as needed.
  • Maintain professional and ethical standards in accordance with organizational and licensing guidelines.
  • Complete required documentation and reporting in a timely manner.

General Manager

Caseys General Stores Inc
03.2021 - 10.2023
  • Oversee all aspects of daily store operations, including fuel and retail sales, inventory, and maintenance.

Staff Management:

  • Recruit, hire, train, and schedule employees.
  • Supervise, coach, and evaluate team performance.
  • Handle employee issues, timekeeping, and disciplinary actions as needed.

Customer Service:

  • Promote a high standard of customer service.
  • Resolve customer complaints and concerns promptly and professionally.

Financial Management:

  • Manage budgets, payroll, and operating expenses.
  • Track and analyze sales performance and profitability.
  • Prepare and submit daily, weekly, and monthly reports.

Inventory & Merchandising:

  • Maintain proper inventory levels for merchandise and fuel.
  • Ensure proper product display, cleanliness, and organization of the store.
  • Conduct regular inventory audits and prevent loss.

Facility Maintenance:

  • Ensure the cleanliness and safety of the interior and exterior of the station.
  • Coordinate with vendors and service providers for repairs and upkeep.

Supervisor

Summit Security Services Inc., South Dakota State Penitentary
08.2020 - 02.2021

Supervision & Staff Management:

  • Supervise and provide leadership to inmate workers and kitchen staff.
  • Assign duties such as food prep, cleaning, and serving to appropriate kitchen personnel.
  • Provide on-the-job training, coaching, and guidance to inmates and staff.
  • Monitor performance, enforce policies, and maintain discipline in the kitchen.
  • Ensure that all kitchen staff follow proper sanitation and safety protocols.

Meal Preparation & Service:

  • Oversee the preparation and cooking of meals, ensuring they meet dietary requirements and quality standards.
  • Supervise portion control, food temperature, and presentation of meals.
  • Ensure that meals are served on time, and according to schedules.
  • Maintain menus and adjust meal plans as needed for special dietary needs or requests.

Inventory & Food Management:

  • Track and manage food inventory, ensuring adequate supplies and ordering new stock as needed.
  • Monitor and report waste, spoilage, and food safety concerns.
  • Work with vendors to place orders and receive deliveries, ensuring proper storage and handling.
  • Maintain accurate records of food inventory, deliveries, and usage.

Health & Safety Compliance:

  • Enforce all food safety regulations, including proper food handling, storage, and sanitation.
  • Ensure that kitchen staff and inmates adhere to local health codes and institutional policies.
  • Perform regular cleaning and maintenance of kitchen equipment, ensuring that it is safe and functional.
  • Conduct regular inspections of food preparation areas to ensure cleanliness and safety.

Reporting & Documentation:

  • Maintain logs of kitchen activities, including meal counts, inventory, and equipment maintenance.
  • Prepare and submit regular reports on kitchen operations, food costs, and staff performance.
  • Ensure compliance with institutional guidelines and regulatory requirements.

Deli Manager

Cubbys
12.2019 - 08.2020
  • Oversaw daily deli operations, ensuring compliance with safety and sanitation standards.
  • Managed inventory levels, reducing waste through effective stock rotation and ordering practices.
  • Trained and mentored staff on food preparation techniques and customer service best practices.
  • Developed schedules to optimize team performance during peak hours, enhancing service efficiency.

Production Worker

Smithfield
08.2018 - 12.2019

Meat Processing & Preparation:

  • Assist in the cutting, trimming, deboning, grinding, and processing of various meat products (beef, pork, poultry, etc.).
  • Operate machinery and tools (saws, grinders, slicers, etc.) to process meat products according to specification.
  • Ensure meat is processed efficiently and to company quality standards.

Packaging & Labeling:

  • Package processed meat products for distribution or retail sale, ensuring the proper sealing, weighing, and labeling of products.
  • Maintain accurate records for inventory, production quantities, and packaging.

Sanitation & Safety:

  • Maintain a clean and sanitary work environment, following all safety and hygiene protocols.
  • Properly clean and sanitize equipment, tools, and work areas throughout the shift.
  • Ensure compliance with company policies regarding food safety, hygiene, and product handling.

Quality Control:

  • Assist in monitoring the quality of raw materials and finished products to ensure they meet company standards.
  • Report any issues regarding product defects, safety concerns, or equipment malfunctions to supervisors.

Teamwork & Communication:

  • Work collaboratively with team members to meet production goals and deadlines.
  • Communicate effectively with supervisors and fellow workers about production needs, challenges, or issues.

General Maintenance:

  • Report any maintenance issues with equipment or machinery and assist in minor repairs or adjustments.


Education

GED -

Iowa Central Community College
Fort Dodge, IA
12.2006

Skills

  • Behavior intervention planning
  • Developmental disabilities expertise
  • Applied behavior analysis
  • Crisis intervention strategies
  • Behavior modification techniques
  • Leadership and team building
  • Problem resolution
  • Operations management
  • Training and coaching
  • Team leadership
  • Customer relations
  • Training and development
  • Staff management
  • Decision-making
  • Attention to detail

Certification

  • CPR Certification.


Timeline

Behavior Support Technician

Lifescape
10.2023 - Current

General Manager

Caseys General Stores Inc
03.2021 - 10.2023

Supervisor

Summit Security Services Inc., South Dakota State Penitentary
08.2020 - 02.2021

Deli Manager

Cubbys
12.2019 - 08.2020

Production Worker

Smithfield
08.2018 - 12.2019

GED -

Iowa Central Community College
Angela Stafford