Angela Schoonover
Harrisburg
Summary
Experienced team manager with a strong focus on improving processes and driving team performance. Known for creative problem-solving and dependable leadership, ready to contribute to achieving business objectives through effective cross-functional collaboration.
Overview
21
21
years of professional experience
Work History
Fulfillment & Service Team Manager
Sam's Club
Sioux Falls
06.2024 - Current
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
- Analyzed business performance data to identify areas of strength and improve areas of weakness.
- Established effective communication channels between departments to ensure information is shared accurately and efficiently.
- Recruited qualified candidates through job postings, interviews and referrals; evaluated resumes and applications; extended offers of employment.
General Manager
Coffee Cup Travel Plaza
Steele
03.2013 - 06.2024
- Supervised staff to uphold high customer satisfaction standards.
- Coordinated inventory management, ensuring product availability and quality.
- Ensured compliance with local health department regulations for food safety.
- Conducted regular performance evaluations to enhance staff development initiatives.
- Managed daily business operations, including budgeting, staffing, scheduling, and sales.
- Maintained vendor relationships to secure competitive pricing on supplies.
- Resolved issues efficiently by demonstrating strong problem-solving skills.
Process Solutions Consultant
Verifications, Inc.
Watertown
08.2004 - 03.2013
- Developed tailored product and service recommendations based on customer needs.
- Analyzed customer challenges and opportunities to formulate effective background screening solutions.
- Collaborated with senior leadership to optimize operational productivity through process improvements.
- Managed project plans and provided regular status updates to management.
Education
High School Diploma -
Summit High School
Summit, SD05-2002
Skills
- Leadership in team management
- Monitoring performance metrics
- Improving processes effectively
- Strong written and verbal communication skills
- Solving problems creatively
- Coaching for performance improvement
- Scheduling employees effectively
- Leading cross-functional teams
- Managing time efficiently
- Dependable and reliable worker
- Proficient in computer applications
- Collaborative teamwork
- Positive attitude
Timeline
Fulfillment & Service Team Manager
Sam's Club
06.2024 - Current
General Manager
Coffee Cup Travel Plaza
03.2013 - 06.2024
Process Solutions Consultant
Verifications, Inc.
08.2004 - 03.2013
High School Diploma -
Summit High School