Andrey Volkotrub
Sioux Falls,S
Summary
IT consultant and System Administrator with experience managing and supporting network infrastructure, Microsoft 365 environments, cybersecurity solutions, and backup/disaster recovery systems for small and midsize businesses. Serve as the primary account manager for select business clients, overseeing renewals, software upselling, quote generation, and CRM management while maintaining strong customer relationships. Proven ability to troubleshoot complex technical issues, improve system reliability, and support business continuity in fast-paced MSP and customer-focused environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
System Administrator
Dynamic Business Solutions
Sioux Falls, SD
02.2022 - Current
- Managed Microsoft 365 environments for 10+ SMB clients supporting over 500 users.
- Planned, deployed, and supported network infrastructure across customer environments, including firewalls, managed switches, wireless networks, and VPN connectivity, improving reliability and secure remote access.
- Implemented backup and disaster recovery solutions that reduced risk of data loss and improved recovery readiness for critical business systems.
- Deployed and managed email security platforms to reduce spam, phishing, and malicious email threats across Microsoft 365 environments.
- Diagnosed and resolved complex infrastructure, networking, and end-user issues with minimal downtime, maintaining operational continuity for customers.
- Conducted IT environment assessments and provided infrastructure, security, and modernization recommendations aligned with business requirements and industry best practices.
- Created and maintained technical documentation for network configurations, support procedures, disaster recovery processes, and customer environments to improve support efficiency and continuity.
Marketing Manager
Dynamic Business Solutions
Sioux Falls, SD
07.2025 - Current
- Managed and grew multi-platform social media presence across Facebook, Instagram, LinkedIn, and other digital channels to increase brand awareness and audience engagement.
- Created and published branded marketing content including social posts, graphics, and event materials aligned with brand goals.
- Coordinated with vendors to host webinars and marketing campaigns for new business outreach.
- Maintained and updated company website with blog posts and news.
IT Technician
Sammons Financial Group
Sioux Falls, SD
03.2021 - 12.2021
- Assist users with setting up work from home equipment such as laptops, meraki firewalls, VoIP phones, monitors, docking stations and more.
- Imaged and deployed laptops workstations for end users including configuration of custom apps and settings.
Software Support Engineer
Experity
Sioux Falls, SD
03.2020 - 02.2021
- Answer inbound calls, emails, and make outbound calls providing hardware and software support for EHR/EMR end users, often times remoting into their machine
- Configure and troubleshoot printers, scanners, and desktops for clinics
- Assist users with other aspects of the software such as report building, billing questions, and integrations with other software
Education
Associate of Applied Science - Business Administration
Southeast Technical Institute
Sioux Falls, SD08-2015
Skills
- Microsoft 365 administration, tenant migrations, licensing
- Network infrastructure management
- Client relationship management
- Software licensing and renewals
Certification
- Comptia A+
- Comptia Security+
Timeline
Marketing Manager
Dynamic Business Solutions
07.2025 - Current
System Administrator
Dynamic Business Solutions
02.2022 - Current
IT Technician
Sammons Financial Group
03.2021 - 12.2021
Software Support Engineer
Experity
03.2020 - 02.2021
Associate of Applied Science - Business Administration
Southeast Technical Institute