Andrew VanDam
Sioux Falls
Summary
Accomplished Floor Manager at Lewis Drug with a proven track record in enhancing customer satisfaction and sales through effective inventory and operations management. Skilled in employee management and POS systems, I excel in developing strategies that drive results. My leadership has consistently improved team performance and efficiency, demonstrating strong customer relations and problem-solving abilities. Seasoned Floor Manager highly effective at managing wide-ranging tasks in support of daily operations. Excellent team leader and complex problem-solver with analytical and adaptable approach. Supportive supervisor and unbiased leader of numerous personalities and individuals.
Overview
4
4
years of professional experience
Work History
Floor Manager
Lewis Drug
01.2024 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 20 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
Customer Service Cashier
Lewis Drug
05.2023 - 01.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Mentor
First Interstate Bank
10.2021 - 05.2022
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
Food Service Cashier
Candy Cloud Factory
03.2020 - 05.2022
- Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
- Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
- Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
- Maintained a clean and organized workspace, contributing to a positive environment for customers and coworkers.
Education
Bachelor of Arts - Business Administration
University of South Dakota
Vermillion, SD05.2025
Bachelor of Arts - Business Economics
South Dakota State University
Brookings, SD05.2025
High School Diploma -
Baltic High School
Baltic, SD05.2022
Skills
- Employee Management
- Customer Relations
- POS Systems
- Policy Enforcement
- Operations Management
- Scheduling and Planning
- Inventory Management
- Sales Development
- Budgeting and finance
- Department management
Timeline
Floor Manager
Lewis Drug
01.2024 - Current
Customer Service Cashier
Lewis Drug
05.2023 - 01.2024
Mentor
First Interstate Bank
10.2021 - 05.2022
Food Service Cashier
Candy Cloud Factory
03.2020 - 05.2022
Bachelor of Arts - Business Administration
University of South Dakota
Bachelor of Arts - Business Economics
South Dakota State University
High School Diploma -
Baltic High School
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