Anastacia Kellogg
Sioux Falls
Summary
I am highly motivated with the desire to take on new challenges. Strong work ethic, adaptability and exceptional leadership skills. Work effectively unsupervised and quickly master new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Seasonal Receptionist
Royal Table
Sioux Falls
10.2023 - 03.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Scheduled appointments for clients and staff.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Efficiently managed time between multiple tasks throughout the day.
Assistant Manager
Massage Envy
Sioux Falls
10.2020 - 03.2023
- Provided guidance and support to staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts and assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Recruited and trained new employees to meet job requirements.
- Greeted guests and provided friendly customer service.
Personal Care Assistant
Amerimed Home Care Inc
Bloomington
04.2013 - 10.2020
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided companionship to elderly and disabled clients.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changed bed linens.
- Accompanied clients to medical appointments and provided transportation services when necessary.
- Prepared meals according to dietary requirements.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
Supervisor
Caribou Coffee
Bloomington
12.2008 - 03.2013
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Supervised up to 6 people while maintaining a high level of customer service.
- Handled bank deposits during each shift.
- Ensured guests were receiving exceptional customer service as well as great coffee and food.
Education
High School Diploma -
Lakeville South High School
Lakeville, MN05.2009
Skills
- Recruiting and Interviewing
- Customer Service
- Hiring and Training
- Money Handling
- Staff Development
- Appointment scheduling
- Positive and professional
Timeline
Seasonal Receptionist
Royal Table
10.2023 - 03.2024
Assistant Manager
Massage Envy
10.2020 - 03.2023
Personal Care Assistant
Amerimed Home Care Inc
04.2013 - 10.2020
Supervisor
Caribou Coffee
12.2008 - 03.2013
High School Diploma -
Lakeville South High School