Cante' Waste (Ana) Bowen
Box Elder
Summary
With 6 years of experience in customer service, I have developed an understanding of effectively handling difficult individuals. I recognize that everyone desires to be heard and treated with respect, and I consistently strive to provide exceptional service. In the past 3 years, I have supported bookkeepers as an auditor in maintaining financial records, budgeting, and utilizing Excel software. This field has become my area of expertise, where I thrive the most. Colleagues describe me as an encouraging and patient individual who is well-rounded and always willing to help.
Some things my colleagues do not like about me is my unwillingness to participate in office politics and gossip. I don't often share my personal life with work unless required which can make me appear "bland".
As a highly adaptable professional, I embrace new opportunities for growth and firmly believe in the values of patience, thorough investigation, and honesty.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Black Hills Works
08.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Promoted independence and confidence in Persons Served. "Work with, not for!"
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Transported clients to and from medical appointments with safety and efficiency.
Night Auditor
Grand Gateway Hotel
07.2022 - 07.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Great communication skills, friendly, honest, and easy going!
- Watched cameras and made nightly reports on suspicious activity and removed unwanted situations from the hotel's attached bar
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Maintained inventory of office supplies and placed orders.
- Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
- Assisted with payroll processing, including timesheet verification, benefit calculations, and distributing paychecks accurately and on time.
- Collaborated closely with senior bookkeepers to complete complex tasks efficiently while meeting deadlines consistently.
- Input financial data and produced reports using Excel Software.
Overnight Stock Associate
Walmart
11.2021 - 08.2022
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Collected assigned merchandise and transported to store floor locations using hand trucks.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
Receptionist
Denny Menholt Rushmore Honda
07.2020 - 11.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Transcribed phone messages and relayed to appropriate personnel.
- Monitored office supplies by checking inventory and placing orders.
Bark Ranger
Yuppy Puppy Pet Spa
10.2019 - 01.2020
- Investigated, documented and submitted incident reports for violations and code of conduct infringements.
- Watched dogs behaviors to prevent aggression and fights
- Maintained clean environments during the entire shifts
- Made report cards and took special photos for pet parents
- Sanitized all equipment before closing down
PCA
Golden Living Nursing Home
05.2018 - 09.2019
- Planned, prepared and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping, and picked up other necessities.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Remained alert to problems or health issues of clients and competently responded.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Hostess
Olive Garden
08.2015 - 08.2017
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for guest.
- Monitored seating area
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations, salad alley, line cook.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2025
Skills
- Safety Protocols
- Data Entry and Database Software
- Call Answering and Routing
- Visitor and Customer Relations
- Customer Complaint Resolution
- Appointment Booking
- Meeting Support
- Positive Attitude and Customer Friendly
- Facility Maintenance Monitoring
- Multitasking and Organization
- Check in and Checkout Procedures
- Behavior redirection
- Microsoft Office
- Client support
- Complaint Management
- Behavioral management
- Balancing Transactions
- First aid and safety
- Night Audit Reports
- Time management
- Guest Services
- Decision-making support
- Front Desk Operations
- Transportation
- Verbal and Written Communication
- Disability awareness
- Guest Ledger
- Care plan management
- Nutrition
Timeline
Direct Support Professional
Black Hills Works
08.2024 - Current
Night Auditor
Grand Gateway Hotel
07.2022 - 07.2024
Overnight Stock Associate
Walmart
11.2021 - 08.2022
Receptionist
Denny Menholt Rushmore Honda
07.2020 - 11.2021
Bark Ranger
Yuppy Puppy Pet Spa
10.2019 - 01.2020
PCA
Golden Living Nursing Home
05.2018 - 09.2019
Hostess
Olive Garden
08.2015 - 08.2017
High School Diploma -
Penn Foster Career School
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