Amber Kirkvold
Alcester
Summary
Dynamic National Account Manager with a proven track record at Sullivans Home Decor, excelling in relationship building and account development. Leveraged organizational skills to drive revenue growth and enhance client satisfaction. Expert in quality assurance and sales negotiations, consistently delivering results through effective communication and cross-functional collaboration.
Overview
9
9
years of professional experience
Work History
National Account Manager
Sullivans Home Decor
Sioux Falls
11.2022 - Current
- Coordinated cross-functional teams to execute account strategies successfully.
- Represented company's products at trade shows and conventions to attract prospective clients.
- Collaborated with finance, operations, and legal departments for seamless project execution.
- Ensured compliance with policies and regulations while working with national accounts.
- Developed relationships with buyers at major retail outlets nationwide.
- Analyzed customer data to identify trends and implement revenue growth solutions.
- Proactively identified and resolved complex issues affecting sales and business direction.
Quality Coordinator
Sullivans Home Decor
Sioux Falls
10.2021 - 11.2022
- Investigated customer complaints related to quality issues, identified root cause and implemented corrective actions.
- Developed quality assurance processes and procedures to ensure product safety, reliability and compliance with applicable regulations.
- Created reports summarizing key findings from inspections, investigations, audits and other activities related to quality control.
- Monitored the performance of suppliers to ensure quality standards are met.
- Made sure each product met industry regulations and standards.
- Troubleshot product issues and fixed problems.
Order Processor
Sullivans Home Decor
Sioux Falls
10.2016 - 09.2021
- Reviewed customer orders for accuracy in product, quantity, and pricing.
- Monitored inventory levels, placing replenishment orders to maintain adequate stock.
- Coordinated shipping schedules with warehouse personnel for on-time delivery.
- Resolved order processing discrepancies by liaising with customers and vendors.
- Processed daily invoices, verifying billing information before submission.
- Addressed customer complaints regarding product quality and delivery concerns.
- Assisted customers with inquiries about product availability and order status changes.
- Inspected stock items, discarding defective products and reporting damages to supervisors.
Education
Associate of Applied Science -
Presentation College
Aberdeen, SD05-2010
Skills
- Organizational skills
- Goal oriented
- Relationship building
- Cross-selling techniques
- Order fulfillment
- Task prioritization
- Quality assurance
- Sales negotiations
- Business growth and retention
- Account development
- Effective communication
- Team collaboration
- Go Getter
- Attention to Detail
- Account management
References
References available upon request.
Timeline
National Account Manager
Sullivans Home Decor
11.2022 - Current
Quality Coordinator
Sullivans Home Decor
10.2021 - 11.2022
Order Processor
Sullivans Home Decor
10.2016 - 09.2021
Associate of Applied Science -
Presentation College
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