Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
911 Training Coordinator
State Of South Dakota
10.2023 - Current
Oversaw 911 Telecommunication Certification program and provided advance training courses for telecommunicators statewide.
Develop training schedules, lesson plans and course material.
Recruit and select instructors; assess effectiveness of instructor delivery of course materials.
Supervise student and instructor behavior in classroom and dormitory; enforce student academic, disciplinary and performance standards;
Records and budget management.
911 Dispatcher
Lincoln County Sheriff Office
03.2021 - 06.2023
Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Received and accessed public emergency and non-emergency calls and response prioritization in order to effectively dispatch units such as police, fire, and EMS.
Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Utilized advanced mapping and tracking technologies.
Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
Monitored Police and Fire radios to provide assistance to responding personnel.
Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
Followed established protocols for professional handling of emergency situations.
Senior 911 Communications Officer
Pierre Police Department
02.2013 - 02.2021
Received public emergency and non-emergency calls and effectively dispatched police, fire, and EMS.
Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Provided a supportive environment to new dispatchers by providing on-the-job training and coaching them through complex calls with patience and expertise.
Monitored Police and Fire radios to provide assistance to responding personnel.
Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Followed established protocols for professional handling of emergency situations.
Education
High School Diploma -
Stanley County High Schoole
Fort Pierre, SD
05-1998
Skills
Verbal and written communication
Computer skills
Works Well Under Pressure
Data entry proficiency
Decision-making
Coaching and mentoring
Teamwork and collaboration
Training material updates
Training facilitation
Map reading skills
Information gathering
Problem-solving abilities
Attention to detail
Communications training officer (CTO)
Dependable and responsible
Multitasking and prioritization
Affiliations
National Emergency Number Association (NENA)
Association of Public-Safety Communications Officials (APCO)
Certification
SD 911 Telecommunicator Certification
NCIC
Emergency Medical Dispatch Certification (expired)
Timeline
911 Training Coordinator
State Of South Dakota
10.2023 - Current
911 Dispatcher
Lincoln County Sheriff Office
03.2021 - 06.2023
Senior 911 Communications Officer
Pierre Police Department
02.2013 - 02.2021
High School Diploma -
Stanley County High Schoole
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