Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Amanda Droz

Pierre

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

12
12
years of professional experience
1
1
Certification

Work History

911 Training Coordinator

State Of South Dakota
10.2023 - Current
  • Oversaw 911 Telecommunication Certification program and provided advance training courses for telecommunicators statewide.
  • Develop training schedules, lesson plans and course material.
  • Recruit and select instructors; assess effectiveness of instructor delivery of course materials.
  • Supervise student and instructor behavior in classroom and dormitory; enforce student academic, disciplinary and performance standards;
  • Records and budget management.

911 Dispatcher

Lincoln County Sheriff Office
03.2021 - 06.2023
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Received and accessed public emergency and non-emergency calls and response prioritization in order to effectively dispatch units such as police, fire, and EMS.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Utilized advanced mapping and tracking technologies.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
  • Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
  • Followed established protocols for professional handling of emergency situations.

Senior 911 Communications Officer

Pierre Police Department
02.2013 - 02.2021
  • Received public emergency and non-emergency calls and effectively dispatched police, fire, and EMS.
  • Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
  • Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Provided a supportive environment to new dispatchers by providing on-the-job training and coaching them through complex calls with patience and expertise.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Followed established protocols for professional handling of emergency situations.

Education

High School Diploma -

Stanley County High Schoole
Fort Pierre, SD
05-1998

Skills

  • Verbal and written communication
  • Computer skills
  • Works Well Under Pressure
  • Data entry proficiency
  • Decision-making
  • Coaching and mentoring
  • Teamwork and collaboration
  • Training material updates
  • Training facilitation
  • Map reading skills
  • Information gathering
  • Problem-solving abilities
  • Attention to detail
  • Communications training officer (CTO)
  • Dependable and responsible
  • Multitasking and prioritization

Affiliations

  • National Emergency Number Association (NENA)
  • Association of Public-Safety Communications Officials (APCO)

Certification

  • SD 911 Telecommunicator Certification
  • NCIC
  • Emergency Medical Dispatch Certification (expired)

Timeline

911 Training Coordinator

State Of South Dakota
10.2023 - Current

911 Dispatcher

Lincoln County Sheriff Office
03.2021 - 06.2023

Senior 911 Communications Officer

Pierre Police Department
02.2013 - 02.2021

High School Diploma -

Stanley County High Schoole
Amanda Droz