Amanda Droz
Pierre
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
911 Training Coordinator
State Of South Dakota
10.2023 - Current
- Oversaw 911 Telecommunication Certification program and provided advance training courses for telecommunicators statewide.
- Develop training schedules, lesson plans and course material.
- Recruit and select instructors; assess effectiveness of instructor delivery of course materials.
- Supervise student and instructor behavior in classroom and dormitory; enforce student academic, disciplinary and performance standards;
- Records and budget management.
911 Dispatcher
Lincoln County Sheriff Office
03.2021 - 06.2023
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Received and accessed public emergency and non-emergency calls and response prioritization in order to effectively dispatch units such as police, fire, and EMS.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Utilized advanced mapping and tracking technologies.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Followed established protocols for professional handling of emergency situations.
Senior 911 Communications Officer
Pierre Police Department
02.2013 - 02.2021
- Received public emergency and non-emergency calls and effectively dispatched police, fire, and EMS.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Provided a supportive environment to new dispatchers by providing on-the-job training and coaching them through complex calls with patience and expertise.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Followed established protocols for professional handling of emergency situations.
Education
High School Diploma -
Stanley County High Schoole
Fort Pierre, SD05-1998
Skills
- Verbal and written communication
- Computer skills
- Works Well Under Pressure
- Data entry proficiency
- Decision-making
- Coaching and mentoring
- Teamwork and collaboration
- Training material updates
- Training facilitation
- Map reading skills
- Information gathering
- Problem-solving abilities
- Attention to detail
- Communications training officer (CTO)
- Dependable and responsible
- Multitasking and prioritization
Affiliations
- National Emergency Number Association (NENA)
- Association of Public-Safety Communications Officials (APCO)
Certification
- SD 911 Telecommunicator Certification
- NCIC
- Emergency Medical Dispatch Certification (expired)
Timeline
911 Training Coordinator
State Of South Dakota
10.2023 - Current
911 Dispatcher
Lincoln County Sheriff Office
03.2021 - 06.2023
Senior 911 Communications Officer
Pierre Police Department
02.2013 - 02.2021
High School Diploma -
Stanley County High Schoole
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