Amanda Danford
Sioux Falls
Summary
Dynamic and results-driven professional with extensive experience at Fourteen Foods, Dairy Queen. Proven expertise in employee training and inventory management, fostering high customer satisfaction through effective conflict resolution and team collaboration. Committed to maintaining food safety standards while motivating staff to achieve operational excellence and enhance service quality.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Fourteen Foods, Dairy Queen
Sioux Falls
08.2024 - Current
- Assisted in managing daily operations and staff schedules.
- Trained new employees on company policies and customer service standards.
- Ensured product quality and adherence to food safety regulations.
- Handled customer inquiries and resolved complaints efficiently.
- Coordinated inventory management and restocking of supplies.
- Monitored store cleanliness and maintenance standards regularly.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Monitored employee attendance records, timekeeping, and payroll information.
AGM
Fourteen Foods, Dairy Queen
Brandon
07.2023 - 07.2024
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Assistant Manager
Taco Bell
Sioux Falls
01.2020 - 01.2023
- Assisted in managing daily operations and staff scheduling.
- Trained new team members on service protocols and food safety.
- Ensured compliance with health regulations and quality standards.
- Handled customer inquiries and resolved service-related issues promptly.
- Organized team meetings to discuss goals and improve communication.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
High School Diploma -
Valley Center High School
Valley Center05-2018
Skills
- Employee training
- Inventory management
- Food safety
- Team collaboration
- Shift supervision
- Performance monitoring
- Time management
- Conflict resolution
- Task prioritization
- Staff training and development
- Team building
- Customer rapport
- Customer service and satisfaction
- Team motivation
- Workplace safety compliance
- Coaching and mentoring
- Recruiting and interviewing
Timeline
Assistant Manager
Fourteen Foods, Dairy Queen
08.2024 - Current
AGM
Fourteen Foods, Dairy Queen
07.2023 - 07.2024
Assistant Manager
Taco Bell
01.2020 - 01.2023
High School Diploma -
Valley Center High School
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