Alyssa Swier
Marion
Summary
Proven team leader and dedicated customer service professional with experience at Chick-fil-A and Subway. Excelled in high-pressure environments, enhancing customer satisfaction and team performance through effective problem-solving and multitasking. Skilled in training and mentoring, demonstrating a strong work ethic and attention to detail.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Chick-fil-A
05.2024 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Sandwhich Artist
Subway
08.2022 - 08.2024
- Led colleagues during high-pressure situations through effective multitasking, time management, and delegation skills while maintaining excellent service standards.
- Greeted guests, took orders, kept workplace clean, and fostered a welcoming environment.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Trained new employees on company policies and techniques, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business
Education
High School Diploma -
Cornerstone School
Sioux Falls, SD05-2025
Skills
- Dedicated Work Ethic
- Customer service
- Effective Team Collaboration
- Problem-solving
- Multitasking and organization
- Attention to detail
- Prioritization and Time Management
- Punctuality and reliability
- Training and mentoring
Accomplishments
- Mentored and trained new employees which led to a retention of competent workers
- Delegated tasks and responsibilities to team members which led to greater efficiency in the company.
- Established effective communication with team members and improved team collaboration and productivity.
- Collaborated with a colleague to create a daily schedule for each shift to improve time management.
- Increased customer retention rate through actively listening and understanding customers' needs and concerns.
- Facilitated communication across language barriers by translating conversations and learning foreign words.
Timeline
Front of House Employee
Chick-fil-A
05.2024 - Current
Sandwhich Artist
Subway
08.2022 - 08.2024
High School Diploma -
Cornerstone School
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