ALLY HELLE
Watertown
Summary
Compassionate, community-focused professional with a solid foundation in psychology and human services, dedicated to enhancing the lives of individuals and families in high-need situations. Proven expertise in case coordination and advocacy, adept at building trusting relationships while navigating complex systems. Committed to employing trauma-informed, strengths-based approaches to support individuals through challenges. Driven by a passion for improving access to care and promoting long-term well-being within underserved communities.
Overview
2027
2027
years of professional experience
Work History
Systems of Care Coordinator
Human Service Agency (HSA)
Watertown, SD
01.2025 - Current
- Provide family-centered case management and coordination for children and families with complex behavioral health needs
- Collaborate with schools, DSS, providers, and community partners to develop and implement individualized care plans
- Facilitate Systems of Care meetings to support communication, goal-setting, and service alignment
- Connect families to community resources, reducing barriers to care and improving access to services
- Utilize trauma-informed and strengths-based approaches to support youth development and family stability
Ramp Agent / Interim Station Manager / Lead
Denver Air Connection
Watertown, SD
2022 - 2025
- Coordinated all ground operations to ensure safe, timely aircraft turnaround and passenger satisfaction.
- Provided exceptional service to travelers, efficiently resolving inquiries and concerns.
- Oversaw cargo and baggage handling, adhering to strict FAA and company safety standards.
- Led and trained team members, fostering strong communication and operational consistency.
- Operated ground support equipment to ensure timely aircraft turnaround.
- Coordinated baggage handling and loading processes for optimal flight schedules.
Server / Staff Trainer
Page’s Place
Watertown, SD
2017 - 2025
- Delivered personalized, high-quality service, creating a positive and welcoming atmosphere.
- Trained new team members on menu knowledge, service standards, and customer engagement.
- Partnered with kitchen and bar teams to improve service flow and guest satisfaction.
- Consistently exceeded sales goals through effective communication and upselling techniques.
- Accurately processed orders and ensured timely delivery of food and beverages.
- Provided exceptional customer service to enhance dining experience.
Bar Manager
Mavericks Steak & Cocktails
Watertown, SD
2020 - 2022
- Managed all bar operations, including inventory control, ordering, and staff scheduling.
- Trained and mentored team members to deliver exceptional guest experiences.
- Ensured compliance with all health, safety, and sanitation standards.
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on cocktail preparation and customer service excellence.
Education
B.A. - Psychology, Magna Cum Laude, Human Services
Mount Marty University
Watertown, SD04.2026
Skills
- Case Management
- Trauma-Informed Care
- Crisis Support
- Interdisciplinary Collaboration
- Communication & Rapport Building
- Leadership & Team Development
- Time Management
- Problem-Solving
- Documentation & Report Writing
- Organizational skills
- Patient education
Timeline
Systems of Care Coordinator
Human Service Agency (HSA)
01.2025 - Current
Ramp Agent / Interim Station Manager / Lead
Denver Air Connection
2022 - 2025
Server / Staff Trainer
Page’s Place
2017 - 2025
Bar Manager
Mavericks Steak & Cocktails
2020 - 2022
B.A. - Psychology, Magna Cum Laude, Human Services
Mount Marty University