Alexandria Kaufman

In addition to my previous tasks at The Rehab Doctors, I now also:

• Do workers' compensation authorizations.
• Utilize waiting list to fill open spots on doctors' schedules.
• Contact patients for updated addresses when mail gets returned.
• Check emails from theday to update procedure changes, patient no shows, and cancellations.

• Made connections with people through shared love of coffee.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Used POS system to accurately enter orders and process payments.

• Greeted patients and checked them in, in a timely manor.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Built relationships with patients to encourage continuation of care.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Processed and scheduled referrals from other facilities.
• Managed a multi-line phone system, making sure to direct patients to correct departments if needed.
• Made reminder calls.
• Entered completed paperwork into patient charts and scanned paperwork into corresponding medical record files.
• Used multiple calenders to schedule patients with their correct provider. As well as gave them proper appointment information to take with them.
• Obtained payments from patients over the phone and in person.

• Worked my way up from the front of the store and from there became efficient in every position that I learned.
• Trained other employees in customer service, food safety, and performance requirements.
• Greeted customers entering store and responded promptly to customer needs.
• Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
• Worked in fast-paced environment with sense of urgency to serve guests quickly.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.