Alana Galindo
Rapid City
Summary
Results-oriented leader with a strong background in management. Focused on enhancing operational efficiency through problem-solving and leadership development, ensuring high standards of operational excellence. Skilled in budget management and team collaboration. Known for optimizing operations and enhancing team performance to deliver great experiences.
Overview
3
3
years of professional experience
Work History
Culinary Manager
Olive Garden Restaurant
Rapid City
10.2025 - Current
- Developed weekly schedules to optimize team efficiency during peak hours.
- Monitored food preparation to ensure consistency and adherence to recipes.
- Fostered a positive work environment through effective communication with team members.
- Resolved customer complaints promptly to maintain high service standards in dining areas.
- Monitored employee attendance records to ensure compliance with company policies.
- Collaborated with front-of-house staff to ensure seamless coordination between dining room service and back-of-house operations.
- Managed a team of chefs, cooks and other kitchen staff; monitored performance and provided feedback for improvement.
- Created cost-effective strategies to reduce waste while maintaining quality standards.
- Trained new employees on safety protocols, knife skills, recipe preparation techniques and plating design.
- Maintained records of all food production activities including sales figures, purchase orders and stock levels.
- Maintained an organized work environment by delegating tasks among staff members.
- Oversaw daily operations of the kitchen including scheduling, budgeting and inventory control.
- Conducted regular meetings with staff to discuss changes in policies or procedures in the kitchen.
- Monitored kitchen staff to ensure compliance with company expectations of taste, speed and presentation.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Displayed strong leadership skills by motivating employees during busy periods of service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Explained goals and expectations required of trainees.
Service Manager
Olive Garden Restaurant
Sioux City
07.2024 - 10.2025
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed client communications, including emails, phone calls, and meetings.
- Maintained client files with accurate records of all communications.
- Managed communications between clients and stakeholders throughout projects.
- Developed and maintained corporate communications plans to ensure effective messaging.
- Managed budgeting process for all marketing initiatives.
- Developed marketing strategies to attract new members.
- Assisted in developing marketing strategies for promotional campaigns.
- Identified potential risks associated with digital marketing activities.
- Monitored marketing activities, performance and human resource functions.
Corperate Trainer
Olive Garden Restaurant
Sioux City
08.2022 - 05.2024
- Facilitated interactive workshops on customer service best practices.
- Conducted onboarding sessions for new employees in line with company standards.
- Collaborated with management to identify training needs and gaps.
- Evaluated training effectiveness through participant feedback and assessments.
- Mentored staff to enhance skills and knowledge retention.
- Coordinated schedules for training sessions to maximize attendance and participation.
- Provided post-training follow-up support such as answering questions or providing additional resources.
- Monitored employee progress during training sessions to ensure understanding of material presented.
- Traveled on behalf of the company to lead corporate training sessions for groups of up to 30 employees, independently.
Education
High School Diploma -
South Sioux City Hight School
South Sioux City 05-2020
Skills
- Recipe adherence
- Budget management
- Staff scheduling
- Inventory control
- Food safety protocols
- Vendor relations
- Customer service
- Training facilitation
- Team collaboration
- Performance monitoring
- Effective communication
- Conflict resolution
- Leadership development
- Time management
- Cost control
- ServSafe manager
- Problem-solving abilities
- Profitability optimization
- Collaboration and teamwork
- Self motivation
- Results Oriented
- Attention to detail
References
References available upon request.
Timeline
Culinary Manager
Olive Garden Restaurant
10.2025 - Current
Service Manager
Olive Garden Restaurant
07.2024 - 10.2025
Corperate Trainer
Olive Garden Restaurant
08.2022 - 05.2024
High School Diploma -
South Sioux City Hight School