Adam Hagen
Black Hawk
Summary
Seeking an exciting new career opportunity. Accomplished manager and analytical problem-solver, with a talent for developing excellent customer relationships and exceptional experiences that promote brand loyalty. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Computer Village Inc.
05.2008 - 04.2024
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- De-escalated situations to assist lower-level employees and maintain excellent customer service.
- Provided continuous support through training and one on one learning sessions with customers.
- Daily invoicing, inventory checks and special order processing.
- Monthly on-site check-ins to Contracted Educational Facilities: Nebraska (Chadron, Alliance, Gordon), South Dakota (Martin, Pine Ridge, Wolf Creek, Thunder Valley, etc).
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Night Stocker
Wal-mart Associates
01.2023 - 07.2023
- Exhibited strong time management skills by consistently completing tasks within assigned deadlines while maintaining a high level of accuracy and attention to detail.
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Unloaded arriving product stock and moved to store display areas.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
Assembly Builder
Perdue Woodworks Inc
10.2006 - 04.2008
- Assembled furniture using pneumatic tools for shipping to retail stores.
- Enhanced customer satisfaction by delivering exceptional craftsmanship on all completed projects, leading to positive referrals and repeat business opportunities.
- Followed instructions and safety protocols to prevent accidents and injuries.
Fire Support Specialist/Fire Finder Radar Operator
Army National Guard
03.2000 - 03.2006
- Served overseas during operation Iraqi Freedom II.
- Utilized radar systems to track incoming artillery and mortar attacks, and called for counter attacks to either capture or eliminate oppositional forces.
- Managed sensitive information with discretion, ensuring that classified data was properly protected and disseminated only to authorized personnel.
- Advised fire support sergeants of fire planning and coordination techniques and drafted fire support plans for tactical operations.
- Efficiently oriented and fired weaponry to smoothly eliminate oppositional forces positions, vessels, and personnel.
- Supported successful humanitarian aid missions by coordinating delivery of essential supplies via ground transportation means.
- Operated and maintained 5 ton trucks and smaller along with diesel generators.
Pool Attendant
Northern Hideaway Indoor Waterpark
07.2006 - 08.2006
- Maintained order of the rules and assisted customers
- Maintained a clean pool and surrounding area for the enjoyment of visitors.
Education
Apple Certified Macintosh Technician -
Apple Inc
Supervisory Leadership Essentials -
NorthWest Technical College
New York Mills, MN07.2004
High School Graduate- Diploma -
Henning High School
Henning, MN05.2001
Skills
- Advanced Mathematical Skills
- Excellent Communications Skills
- Customer Service and Engagement
- Inventory Control
- Stock Management
- Order Management
- Upselling and Cross Selling
- Mentoring and Coaching
- Issue Resolution
- Apple iWorks Office Suite Expertise
- Relationship Building
References
Available Upon Request
Certification
- Certified Apple Certified Macintosh Technician (ACMT), Apple Inc.
Timeline
Night Stocker
Wal-mart Associates
01.2023 - 07.2023
Assistant Store Manager
Computer Village Inc.
05.2008 - 04.2024
Assembly Builder
Perdue Woodworks Inc
10.2006 - 04.2008
Pool Attendant
Northern Hideaway Indoor Waterpark
07.2006 - 08.2006
Fire Support Specialist/Fire Finder Radar Operator
Army National Guard
03.2000 - 03.2006
Apple Certified Macintosh Technician -
Apple Inc
Supervisory Leadership Essentials -
NorthWest Technical College
High School Graduate- Diploma -
Henning High School
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