Abigail Bruers
Rapid City
Summary
As far back as I can remember, my life plan had always included me working in the medical field as an Anesthesiologist, a Surgeon, a Combat Medic, to an Art Therapist. If you can think of it, I've probably wanted to be it at some point or another. However, when I enlisted into the National Guard in 2019, my life plan took an unexpected turn. I didn't exactly know what I was getting myself into when I chose the 35T military occupational specialty, as I picked it primarily because my recruiter had said it was a really hard course. Needless to say, it was the best decision I have made so far, as I discovered my passion for working with technology and helping others through troubleshooting various issues in order to aid in collective team success. My experience working in System Administration has equipped me with strong organizational, communication and real-time problem-solving skills, which have allowed me to support highly efficient collaboration environments and manage information accurately, especially in rapidly evolving situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
System Administrator II
KOA LANI JV, LLC
Box Elder, SD
09.2023 - Current
- Regularly providing real-time support to the customer by promptly responding to and resolving IT help desk issues.
- Conducting routine maintenance on various systems simultaneously to ensure uninterrupted and optimal performance for the customer.
- Maintaining inter-connectivity of various technical services across multiple platforms.
- Creating detailed reports of customer interactions, troubleshooting, maintenance and updates to ensure accurate records and continuity of ongoing work.
Contract changed from Invictus Technical Solutions to Koa Lani JV in September 2023; I maintained my current position with new the employer.
35T
Army National Guard
Minnesota, United States
10.2019 - Current
- Troubleshooting, repairing, testing, maintaining, and integrating military intelligence systems and networks with speed and precision.
- Serving as a subject matter expert on network and system issues within my section and using my knowledge to provide constant technical support to aid in mission success.
- Accomplishments:
- Served as a point of contact between a team of government contractors and the 34th Infantry Division DHHB through the entirety of a project tasked to conduct complete hardware and software upgrades on a major military intelligence system. (November 2021 - January 2022)
- Further served as a subject matter expert to familiarize my peers and superiors with the new information I learned through the aforementioned upgrade process. (January 2022 - February 2022)
- Served as the System Administrator for the 34th Infantry Division DHHB Intelligence Section during the Upgrade, Configuration, Validation, and Security Assessment for an integral military intelligence system. (May 2023)
- Regularly acted in a Leadership role during periods of time when my Superior was absent and tasked with ensuring the sustainment and readiness of multiple military intelligence systems during that time. (March 2024 - December 2024)
Active TS/SCI clearance, DCGS-A, DISFC and CompTIA Security+ certified
System Administrator II
Invictus Technical Solutions
Box Elder, SD
06.2022 - 09.2023
- Regularly provided real-time support to the customer by promptly responding to and resolving IT help desk issues.
- Conducted routine maintenance on various systems simultaneously to ensure uninterrupted and optimal performance for the customer.
- Maintained inter-connectivity of various technical services across multiple platforms.
- Created detailed reports of customer interactions, troubleshooting, maintenance and updates to ensure accurate records and continuity of ongoing work.
Contract changed from Invictus Technical Solutions to Koa Lani JV in September 2023; I maintained my current position with new the employer.
Education
High School Diploma -
Rogers Senior High School
06-2020
Skills
- Team Collaboration
- Time Management
- Organization & Documentation Skills
- Problem Solving
- Leadership
- Determination
Certification
CompTIA Security+
- Active July 2021 - Present
Timeline
System Administrator II
KOA LANI JV, LLC
09.2023 - Current
System Administrator II
Invictus Technical Solutions
06.2022 - 09.2023
35T
Army National Guard
10.2019 - Current
High School Diploma -
Rogers Senior High School