Abdul Moiz Shabbir
Call Center Representative
Karachi, Sindh
Summary
Proven Call Center Representative with a track record of enhancing customer satisfaction and boosting sales at CODIY Innovation. Skilled in customer relationship building and call control, adept at resolving complex issues to ensure client satisfaction. Achieved top performer status by consistently exceeding sales targets, demonstrating both exceptional customer service and sales acumen.
Overview
3
3
years of professional experience
Work History
Sales Agent
CODIY Innovation
11.2023 - 07.2024
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within company due to consistent high sales numbers.
Call Center Representative
FIS International
12.2022 - 10.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Call Center Representative
Mastoris
11.2021 - 08.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Call Center Representative
ION Resources
03.2021 - 10.2021
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
High School Diploma -
Aptech
Karachi, Sindh, Pakistan 04.2001 -
Skills
Product Demonstrations
Cold-calling
Call Control
Customer Service
Customer Relationship Building
Customer Assistance
Languages
English, Urdu
Native language
Timeline
Sales Agent
CODIY Innovation
11.2023 - 07.2024
Call Center Representative
FIS International
12.2022 - 10.2023
Call Center Representative
Mastoris
11.2021 - 08.2022
Call Center Representative
ION Resources
03.2021 - 10.2021
High School Diploma -
Aptech
04.2001 -
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