Abdul Muneeb
Call Center Representative
Karachi, Sindh
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Stack BPO
2023.04 - 2024.04
- Cross-trained and backed up other customer service managers.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Promptly responded to inquiries and requests from prospective customers.
Call Center Representative
D_cactus
2022.10 - 2023.03
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Bachelor of Science - Computer Science, Pakistan
Iqra University
Karachi, Pakistan 2001.04 -
Skills
Problem-solving abilities
Regulatory Compliance
Customer Relationship Management (CRM)
Calm and Professional Under Pressure
LiveChat Messaging
Time management abilities
Quality Assurance Controls
Written Communication
Customer service optimization
Adaptability
Timeline
Call Center Representative
Stack BPO
2023.04 - 2024.04
Call Center Representative
D_cactus
2022.10 - 2023.03
Bachelor of Science - Computer Science, Pakistan
Iqra University
2001.04 -