Summary
Overview
Work History
Education
Skills
Timeline
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Abdul Muneeb

Abdul Muneeb

Call Center Representative
Karachi, Sindh

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Call Center Representative

Stack BPO
04.2023 - 04.2024
  • Cross-trained and backed up other customer service managers.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
  • Promptly responded to inquiries and requests from prospective customers.

Call Center Representative

D_cactus
10.2022 - 03.2023
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Increased efficiency and team productivity by promoting operational best practices.

Education

Bachelor of Science - Computer Science, Pakistan

Iqra University
Karachi, Pakistan
04.2001 -

Skills

Problem-solving abilities

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Timeline

Call Center Representative

Stack BPO
04.2023 - 04.2024

Call Center Representative

D_cactus
10.2022 - 03.2023

Bachelor of Science - Computer Science, Pakistan

Iqra University
04.2001 -
Abdul MuneebCall Center Representative