Aaron Hernandez
Midland
Summary
Detail-oriented professional with a strong background in customer service. Proven ability to enhance customer satisfaction through personalized shopping experiences and efficient order fulfillment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Shopper
H.E.B
09.2024 - Current
- Curated personalized shopping experiences based on customer preferences and feedback.
- Developed and maintained strong relationships with customers to enhance loyalty and satisfaction.
- Executed efficient inventory management using store systems to ensure product availability.
- Collaborated with team members to streamline checkout processes, improving customer flow.
- Adapted quickly to changing product availability, maintaining high service standards under pressure.
- Assisted in training new staff on best practices for customer engagement and service delivery.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Recommended alternative products or options when specific items were out of stock or unavailable.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
Cashier
Momentum Bank Ballpark
01.2014 - 08.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service to enhance overall experience.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Collaborated with team members to streamline workflow during peak hours, improving service speed.
- Monitored cash drawer for discrepancies, ensuring accuracy and accountability in financial handling.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Midland High School
906 W Illinois Ave05-2024
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Heavy lifting
- Verifying order accuracy
Accomplishments
- Achieved [Result] through effectively helping with [Task].
Certification
OSHA Certified
Food Safety Licenses
Alcohol Safety Licenses
Languages
English
Professional Working
Timeline
Personal Shopper
H.E.B
09.2024 - Current
Cashier
Momentum Bank Ballpark
01.2014 - 08.2022
High School Diploma -
Midland High School