Areesha Hamza

- Led a team of supervisors and agents, providing guidance and support to ensure successful campaign execution

- Managed day-to-day operations, including setting goals, monitoring performance, and implementing process improvements

- Coordinated with clients and internal stakeholders to ensure high levels of customer satisfaction and campaign performance and conducted performance evaluations, provided feedback, and developed growth plans for team members

- Analyzed data and metrics to identify trends, optimize performance, and inform strategic decisions. developed and implemented training programs to enhance team skills and knowledge

- Ensured compliance with company policies, procedures, and industry regulations

- Supervised a team of agents, providing guidance and support to ensure successful campaign execution. Monitored and evaluated agent performance, providing feedback and coaching to improve skills and meet targets

- Assisted in training and onboarding new agents, ensuring they had the necessary tools and knowledge to succeed. Collaborated with lead supervisors and managers to implement process improvements and drive team performance

T-Mobile: (B2B & B2C)

- Handled customer inquiries and resolved issues via phone, and email

- Sold and upsold T-Mobile services, meeting and exceeding sales targets

- Collaborated with internal teams to ensure seamless customer experience

DGS: (B2C)

- Resolved customer inquiries and issues related to services like talk, text, data, and home security for Spectrum, Hughes Net, Windstream, US cellular etc.

- Sold and upsold services, meeting sales targets and promoting products

- Built and maintained strong relationships with customers, ensuring exceptional dining experiences. Managed customer complaints and feedback, resolving issues promptly and professionally

- Developed and implemented strategies to increase customer loyalty and retention. Collaborated with staff to ensure seamless service, improving overall customer satisfaction

- Advised clients on travel options, destinations, and itineraries, tailoring recommendations to their needs and preferences

- Booked flights, accommodations, and activities, ensuring seamless travel arrangements

- Stayed up-to-date on industry developments, and travel options to provide informed recommendations