Maria Naz Ujjan
HR & Admin Manager
Hyderabad, Sindh
Summary
Accomplished HR and Admin Manager with a proven track record at Remote Kitchen (Chatchef), enhancing company capacity by 30% through strategic recruitment and team building. Expert in HR operations automation and customer support, significantly improving process efficiency and satisfaction. Skilled in executive assistance and adept in both communication and problem-solving, showcasing a blend of hard and soft skills. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
HR and Admin Manager
Remote Kitchen (Chatchef)
07.2023 - Current
- Team Building & Recruitment: Successfully recruited and onboarded over 40 employees across operations, sales, IT, and accounting teams, increasing company capacity by 30%.
- HR Operations & Process Automation: Transitioned payroll process from manual to fully automated system, improving accuracy and reducing processing time by 50%.
- Customer Support & Financial Management: Drafted and prepared over 50 contracts and invoices for new customers, facilitating payment collection. Addressed customer inquiries, processed refunds, and calculated weekly payouts, enhancing customer satisfaction by 20%. Prepared invoices and managed account registrations.
- Executive Assistance: Assisted CEO with scheduling, travel arrangements, Business Plans, Pitch Decks and business documentation. Successfully registered an entity in Bangladesh, managing all paperwork and obtaining business visa for CEO.
- Fundraising & Event Coordination: Aided in fundraising efforts by sending over 1,000 emails to investors and applying for more than 40 pitch events, ensuring they were added to CEO's calendar.
- Technical & Design Contributions: Generated CRMs, set up automations using Lark Suite Workspace, and designed email signatures and employee ID cards using Canva. Registered and verified essential accounts, including Apple Developer, Google Play Console, and Twilio, enabling smooth operations for IT team.
Senior Sales Executive
Web Design Shop
06.2023 - 08.2023
- Drove new business through cold calling, email marketing, and social media.
Human Resource Assistant
Remote Kitchen (Chatchef)
04.2023 - 06.2023
- Assisted in full-cycle recruitment, efficiently sourcing and interviewing candidate
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
International Recruitment and Operations Associate
ULTAINFINITY GLOBAL GROUP
03.2023 - 04.2023
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Contributed to international recruitment and operational expansion efforts.
Human Resources Intern
Thesocialtalks
12.2022 - 03.2023
- Worked independently as HR Intern.
- Posted job openings, screened resumes and scheduled and conducted interviews to fill positions with qualified candidates.
- Updated and maintained employee records to respond quickly to requests for information.
- Developed strong written and verbal communication skills.
- Recruited 32 candidates globally for roles in social media, video editing, journalism, editorials, and sales, enhancing candidate pool by 25%.
Customer Service Representative
Palm Builders & Developers
10.2021 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
MBA - Human Resource Management
Isra University
Sindh, Pakistan 12.2023 -
BBA - Human Resource Management
University of Sindh
Sindh, Pakistan 04.2001 -
Skills
- HR Management
- Customer Support
- Executive Assistance
- Design & Documentation
- Communication Skills
- Team Leadership
- Operations Management
- Time Management
- Problem Solving
Google Workspace, Microsoft Office, QuickBooks, Stripe, Lark
Certification
Data Analytics using Excel - Great Learning
Timeline
MBA - Human Resource Management
Isra University
12.2023 -
HR and Admin Manager
Remote Kitchen (Chatchef)
07.2023 - Current
Senior Sales Executive
Web Design Shop
06.2023 - 08.2023
Human Resource Assistant
Remote Kitchen (Chatchef)
04.2023 - 06.2023
International Recruitment and Operations Associate
ULTAINFINITY GLOBAL GROUP
03.2023 - 04.2023
Human Resources Intern
Thesocialtalks
12.2022 - 03.2023
Customer Service Representative
Palm Builders & Developers
10.2021 - 12.2021
BBA - Human Resource Management
University of Sindh
04.2001 -
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